Taxes and Shipping

Shipping Issues?

Was your package damaged in transit, missing a product, or had another issue? Shipping Issue Form.

United States Orders

Orders are generally shipped within 2 business days (Monday-Friday) using USPS or UPS with tracking provided.

In times of high order volume, it may take additional days for your order to be shipped.

Standard shipping delivery time is 3 to 5 days.

Taxes are automatically calculated and applied during checkout.

International Orders

Currently shipping to Austria, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Spain, Sweden, and the United Kingdom. Other regions will be added so check back for updates!

All international shipments (non-US) are delivered duty unpaid (DDU) with tracking provided. DDU is also known as DAP, or delivered-at-point.

International orders are shipped via UPS, USPS, DHL eCommerce, or APC Global Logistics. Shipping carrier varies by region and package weight.

The customer is responsible for paying any import costs to the shipping carrier, such as duties, import taxes, or brokerage/disbursement fees upon delivery. Some shipping carriers charge additional fees for collecting duties upon delivery.

Examples of potential import costs:

1. Customs Duties: Charges imposed by the destination country based on the product's value and category. Each European country has its own tariff schedule and duty rates.
2. Value Added Tax (VAT): Most European countries charge VAT on imported goods. The rate varies by country, typically ranging from 15% to 25% of the total value, including the cost of goods, shipping, and insurance.
3. Customs Handling/Processing Fees: Fees charged by customs authorities or the courier company for processing the import. These can vary depending on the courier and the country.
4. Brokerage Fees: If a customs broker is involved in clearing the goods, the customer may need to pay brokerage fees. This is common with express shipping services like UPS, FedEx, or DHL.
5. Storage Fees: If the goods are held at customs for an extended period, storage fees might accrue. This usually applies if there are delays in the payment of duties or customs clearance.
6. Disbursement Fees: Some carriers charge a fee for advancing duty and tax payments to customs on behalf of the customer.
7. Other Local Taxes: Some countries have additional local taxes or environmental fees that could apply depending on the nature of the goods.
8. Post Office/Administrative Fees: In some cases, the national postal service or courier may charge an administrative fee for handling the customs clearance process.

Where are orders shipped from?

Orders are shipped from our warehouse in Maryland, United States.